Chatterbox know how to monetise social data… below are 11 reasons we should talk…

• Actionable Insight from Quality Data, not just Big Data!

  Chatterbox technology has unique filtering and profiling IP to derive meaning and actionable insight from large social datasets. Iterative machine learning and natural language processing methods ensure data quality is rich in value and automated (push of a button).

   

• Harness opinions & recommendations

  Chatterbox examines social interaction taking place between consumers at the sales, service, brand and product feature level. This provides actionable and real time insight across the enterprise.

   

• Monetise your data – it's the oil to fuel Social Intelligence

  Your organisation will have service, sales and web chat logs with your customers. You're sat on the oil to fuel Social Intelligence that is relevant for you. Use the Social Technology Engine's bespoke deployment to evaluate and explore sales and service customer interactions.

   

• Protect brand reputation

  Chatterbox's anger detection goes beyond basic sentiment analysis to find the customers that are angry at your brand. Chatterbox combines this with conversation threading to pinpoint the people at the source of potential damage so you can alleviate it before it gets out of hand.

   

• Use your time wisely

  Chatterbox's automatic alerts system means that you do not need to devote your day to managing Social Intelligence. You decide what you're interested in, and Chatterbox will monitor your profiles for you. When something happens that you need to know about, we alert you.

   

• Product innovation & new services

  Rather than slow, out of date traditional data sources, with Chatterbox's insights into consumer preferences, product feedback and market intelligence enterprises can refine or create new products and services for the future.

• Measure the success of new product launches

  Product and marketing launches can result in instantaneous responses, both good and bad, online. Using Chatterbox technologies organisations can quickly gauge successes before traditional, slow metrics are available. Proven industry metrics highlight cost savings of 45%.

   

• Fuel Go To Market strategies

  Effective go to market strategies require data to be profiled and filtered. Chatterbox provides this technology to enterprises embarking upon new & complementary product strategies across local & global markets.

   

• Measure the competitive landscape

  Competitive analysis is key to successful business planning. Chatterbox uses social data to profile, filter and contrast the competitive landscape using real time opinions and metrics. What are you competitors doing, and how do customers perceive them? Filtering data is essential in providing quality data over quantity.

   

• Measure performance with historical data

  Organisations need to evaluate their past performance, either at times of success or times of failure. Chatterbox can integrate, filter and profile historical social data to provide comparable and actionable insight from years gone by.

   

• Social Market Intelligence unlocks new revenue streams

  It's not just about your organisation now… it's also about where you want your organisation to be. Use Chatterbox Social Market Intelligence to identify customer pain and gaps in the market.