Here's a quick presentation running through some sample metrics on Chatterbox, showing you how to find awesome social media engagement metrics!

Today is a great day! Why? Well, now our awesome conversation software is even more accessible. In addition to our full Conversation Platform you can now create one off Community Reports. These are great for the times that you want to quickly grab some Twitter metrics without having to sign up to a full platform.

In an ideal world customer service departments would be able to contact all current and potential consumers. However, the rise of brand conversations in social media such as Twitter and Facebook has created a data deluge. This means that an engagement prioritisation system is needed and this is where Chatterbox step in.

Chatterbox's co-founder Stuart Battersby recently commented on what the London 2012 Olympics mean for organisations such as ours in and around Tech City.

We're now well into the beta trial of our next generation social platform. We've taken on board lots of feedback and used this to push out an update to our platform.

Amazon's EC2 platform disappeared for a short while this morning (very early this morning in the US). Immediately people took to Twitter - we analysed their messages to see what was being said and who was driving the chatter. This was done using the Chatterbox platform.

Yesterday Apple announced a new update to their iPad. Using the Chatterbox platform, we monitored mentions of the ipad on Twitter for a couple of days prior to the launch and then during the launch.

We're going to demonstrate the kind of information and action points a brand can derive from using the Chatterbox Analytics platform. We'll be covering social CRM (customer relationship management), product feedback & campaign sponsorship evaluation.

Using the Chatterbox beta platform we monitored Twitter for messages which mention either David Cameron ('David Cameron' or 'davidcameron'), Nick Clegg ('Nick Clegg' or 'nickclegg') or Ed Miliband ('Ed Miliband' or 'edmiliband') in English over the last week (01/02/2012 - 07/02/2012).

In this post we're going to work through a coding task: building a sentiment analyser for your Twitter feed. Sentiment analysers extract the positivity and negativity from text; we're going to go step by step through applying one analyser to your Twitter feed.

Today Chatterbox Analytics are pleased to announce the release of the new sentiment detection API for social texts. This API is designed specifically to classify short social messages, such as tweets, into positive or negative categories. The system uses advanced statistical models trained on 68 million tweets, meaning the detection can handle slang, common misspellings, emoticons, hashtags, etc.

Thanks to Matthew TK Taylor at qMessenger, Queen Mary's student newspaper, for a really informative article on Chatterbox Analytics. A scan of the article below, with the text underneath that.

Today the BBC launched their redesigned homepage. As with every redesign of web platforms, it caused somewhat of an impact on Twitter. Using the Chatterbox platform, we monitored a selection of tweets in English which included the words ‘bbc’ and ‘homepage’.

So, is Twitter traffic consistent? No! Here's a log of one of our server's resource usage over a 24 hour period whilst processing Twitter data.

We're super excited to let you know that Chatterbox has been picking up some media attention recently!

At Chatterbox we’ve been monitoring some of the chatter around Movember over the last week. As Chatterbox can report a list of accounts ranked by mentions, we can see which country's Movember account got the most mentions! We can even break the data down day by day in a Movember-mention-race-type-affair.

Chatterbox's Stuart Battersby gave a talk at PR Academy recently, covering some of the newest approaches to understanding brand chatter in social media, both from industry offerings and academic research.

This report aims to provide simple statistics about brand discussions on Twitter. We want to see how many tweets mention popular brands.

Chatterbox have built a technology platform to analyse conversations and opinions in social media. We're looking for partners to work with to build some compelling case studies using our tools.

At Chatterbox we've been analysing some of the Twitter chatter around Apple's new iOS 5 operating system. Using the Chatterbox Analytics platform we monitored Twitter for mentions of 'iOS5' or 'iOS 5' in users' tweets (in English). Along with detecting the sentiment of the tweets the platform tracks the conversations people are having with each other around a brand or product - here it's iOS 5.