what the engine does…
The Social Technology Engine provides actionable insights to large enterprises using online social data such as Twitter, Facebook, Pinterest and SMS. It encapsulates Intellectual Property in a series of modules, accessed through flexible interfaces.
Where the data comes from and what we do with it…
It's all about conversations for us. We track sales, service, brand, product & feature mentions, then we look for the whole conversation thread. This pinpoints more actionable data, and lets us find out what consumers say to each other, not just to you.
We interface with the major social networks. To configure a collection, use our enterprise web based UI or integrate with our API. The engine does all the hard collection and indexing behind the scenes with machine learning and natural language processing.
Got some bespoke chat data, maybe SMS? No problems, the engine's modular design means that integration is simple. As long as people are chatting, we can filter & profile it. Drop us a line to explore the options.
Automatically find out what customers are saying about you, your competitors and your markets
Your customers have opinions! But in social conversations they voice them using slang, niche language & other weird stuff. Our algorithms learn all this, in many languages. We support most languages including Mandarin Chinese!
An angry or worried customer is very different to a sad or positive customer. By automatically training computer systems to recognise angry and worried language, Chatterbox adds to sentiment analysis to examine the emotional content of opinions.
Chatterbox doesn't just count messages, it examines the authors' excitement level in their texts to find out what really gets them going. This is taking sentiment to a whole new level.
Validation… Market Leading Sentiment Accuracy at 83.4%
How well do you know your customers?
Who in your social community is leading the discussion? Who not only likes your stuff, but gets other people liking it too? Chatterbox uses conversation structure and group opinions to filter out the noisy people and find the ones that matter to you.
Chatterbox goes beyond mentions to analyse what your audience talks about. Automated machine learning does not need any manual tagging to discover what they are talking about when they're not talking about you. Discover their true interests.
It's a big and noisy world of data out there. How do you identify common themes and compare your performance?
Phrase analysis automatically indexes the content of unstructured social messages to tell you consistent themes and phrases. Used extensively for competitive intelligence with proven actionable insight.
Chatterbox's topic mining does not require manual tagging. It analyses your social data set to automatically group similar messages together. Identification of strategic themes gives the relevant insights to the relevant business area.
Chatterbox lets you compare. How do the discussions around your sales, service brand, product, & features stack up against your competitors? What works for the competition that isn't working for you? Which of your customers overlap with competitors? What should you change?
Now you can increase your sales by identifying buying signals. Chatterbox's unique Path 2 Purchase technology filters through the deluge of social data to identify individuals exhibiting signals of an intended purchase.