Automatically find out what customers are saying about you, your competitors and your markets
Bespoke Sentiment Analysis
Your customers have opinions! But in social conversations they voice them using slang, niche language & other weird stuff. Our algorithms learn all this, in many languages. We support most languages including Mandarin Chinese!
Emotional Sentiment Analysis
An angry or worried customer is very different to a sad or positive customer. By automatically training computer systems to recognise angry and worried language, Chatterbox adds to sentiment analysis to examine the emotional content of opinions.
Chatterbox doesn't just count messages, it examines the authors' excitement level in their texts to find out what really gets them going. This is taking sentiment to a whole new level.
Validation… Market Leading Sentiment Accuracy at 83.4%